Scotiabank Place Policies
Welcome to Scotiabank Place! To help ensure your visit to Scotiabank Place is a memorable one, please take time to read this simple guide and familiarize yourself with the building layout and policies. If you still have questions, simply contact the closest member of our Guest Services staff, who will be glad to assist you in any way.
Parking spaces for guests with disabilities are available on a first-come, first-served basis in Lot 3 at the southeast corner of Scotiabank Place. For further information please contact the Scotiabank Place at 599-0100.
Air Horns, Whistles, Noisemakers & Laser Pointers
For the comfort and safety of all patrons, laser pointers, air horns and other noisemakers are not permitted in Scotiabank Place.
Banners, flags and signs are not permitted in Scotiabank Place for non-Senators events. For Senators games, guests are permitted to bring banners into the arena provided they do not interfere with the game and other fans’ enjoyment of the game. Banners can neither cover any advertising or building signs, nor can they compete with existing building signs and advertising and they must not be attached to the building in any manner. They also cannot carry disparaging or obscene messages. Signs greater than 24″ × 24″ in size must be able to roll up or fold. Poles in excess of 36 inches used to display banners or flags are not permitted.
Many Scotiabank Place staff members are fluently bilingual.
The Box Office is located on the east side of the building at the main entrance, Gate 1. The hours of operation from Labour Day to April 30 are 9 a.m. to 5 p.m. from Monday to Friday and 10 a.m. to 4 p.m. on Saturdays. From May 1 to Labour Day, the Box Office is open from 10 a.m. to 4 p.m. from Monday to Friday and closed Saturdays, except during events.
Parking spaces are available on a first-come, first-served basis for a prescribed fee. For further information, please contact Scotiabank Place at 599-0100.
OC Transpo has a special bus schedule for event days. For more information, please call the OC Transpo Transit Information Line at 741-4390 or the Connection 400 information line at 741-4747. If you require information from the Outaouais regions, please contact Service Transport d’Outaouais at (819) 770-3242.
Recording devices such as, audio (such as recorders) or video (such as the use of the video option on digital cameras) are not permitted in Scotiabank Place. However, guests are permitted to bring small still cameras without a camera bag to any Senators game. Still cameras with the option of the use of detachable lenses are not permitted. The camera flash option can only be used during the pre-game warm-up. Cameras cannot have any type of transmitter mechanism for the purpose of using a flash or strobes. The use of the camera during games is allowed only from the patron’s ticketed seat. The use of the camera cannot interfere with other fans’ enjoyment of the game. Scotiabank Place is not responsible for lost or stolen belongings, and patrons are discouraged from leaving their belongings unattended. Valuable items can be checked at the Guest Services Booth located behind Section 201 on the Main Concourse. Still Camera policy will vary by Scotiabank Place event. The Ottawa Senators/Scotiabank Place expressly reserve their rights with respect to any photos obtained by Scotiabank Place guests hereunder.
For the convenience of guests, tickets for all Scotiabank Place events and Ottawa Senators hockey games are available for purchase through CapitalTickets.ca or through the Capital Tickets call centre at (613) 599-FANS or 877-788-FANS.
Cellular phones are permitted in Scotiabank Place, provided that their use does not interfere with other fans’ enjoyment of the event.
Child Ticket Policy
Most Scotiabank Place events do not require a child who is less than two-years-old to have a ticket unless they are to occupy a seat. This policy will vary by event, so please inquire at time of ticket purchase.
Club Red Restaurant and Lounge
The elegantly appointed Club Red Restaurant and Lounge is located on the Club Level at the Gate 2 entrance. Executive Chef Keith Jones and Chef Derek Mayes feature fresh new menu ideas monthly. The menu boasts amazing grilled steaks and succulent prime rib. The substantial wine list has offerings from around the world, enough to compliment any dish. Join us after the game for some fantastic desserts and light fare while watching the highlights on one of the many flat screens throughout the room. Club Red Restaurant and Lounge is available to members on event days. The restaurant can be booked on non-event days for private functions.
Reservations: Call 599-CLUB (2582)
If you have any comments concerning our staff or any element of the event you have attended, we would like to hear them. Please fill out a Scotiabank Place Comment Card available from any Guest Services staff member. Guests with comments may also call the Guest Services department at 599-0128 during event times.
Food concessions at Scotiabank Place are operated by Aramark Sports and Entertainment. In addition, well-known items as Pizza Pizza and Tim Horton’s are also available. Food and beverages obtained outside Scotiabank Place are not permitted in the building
For the convenience of our suiteholders, a Concierge Desk is located at Gate 2 and 3. Open on event days at 1 p.m. and 4 p.m. respectively (for evening events), the Concierge Desk provides a variety of services to our suiteholders and club seat holders, including ticket drop-off and pick-up. When leaving tickets at the Concierge Desk for pick-up by guests less familiar with Scotiabank Place, please ensure you specify Gate 2 or Gate 3. Tickets left for pick-up by non-suiteholders and non-club seat holders and their guests should be left at Will Call, located at Gate 1 in Scotiabank Place.
For safety reasons, all containers, including bottles, cans, thermos bottles and plastic coolers, are not to be brought into Scotiabank Place during any event.
Scotiabank Place is the 19,153-seat home of the National Hockey League’s Ottawa Senators. This state-of-the art entertainment facility has been designed to accommodate sporting events, family shows, concerts and trade shows in a spectacular fashion. Scotiabank Place’s address is 1000 Palladium Dr., Kanata, Ontario, K2V 1A5.
To Scotiabank Place (see map)
Unless otherwise stated, guests will be able to enter the arena 60 minutes before the scheduled start time of a non-Senators event. Doors open at 5:30 pm.
While visiting Scotiabank Place, guests are required to wear shirts and shoes at all time.
Scotiabank Place guests are asked to drink responsibly and choose a designated driver. Scotiabank Place management wants everybody to arrive home safely after our events. For information on our Designated Driver Program, please go to the Guest Services Booth located behind Section 201 on the Main Concourse. Please see the Family Seating section for information regarding alcohol-free seating.
Elevators for access to gallery level suites are located at Gate 2 & 3 (north side and south side of the building). Guests with disabilities, gallery level suites holders and members of the media should be granted priority.
Emergency Phone Calls
Guests who expect to receive an emergency phone call during an event at Scotiabank Place may register their seat location at the Guest Services Booth located behind Section 201 on the Main Concourse. The emergency phone number is (613) 599-0128 during event times.
Emergency Vehicle Service
Scotiabank Place management and Ideal Parking provide emergency services to guests parking on the Scotiabank Place site. Please approach an Ideal Parking staff member or go to one of the parking booths for assistance.
During Ottawa Senators games, guests arriving or returning to their seats will be asked to wait until a stoppage in play before entering the arena bowl from the concourse to avoid disrupting the view of others. Improper conduct, which includes profane or abusive language, and throwing objects onto the ice or in the stands, will result in ejection from the building. Repeat offences will result in loss of ticket privileges as determined by Scotiabank Place management at its sole discretion Ottawa Senators season-ticket holders are responsible for the actions of others that use their tickets. NHL rules prohibit guests from interfering with play. Guests who fail to comply with these rules will face immediate ejection from the arena and possible criminal prosecution.
Located on the Main Concourse behind Section 201. City of Ottawa Paramedic Services attendants are on hand during all events at Scotiabank Place. Guests requiring first-aid assistance are urged to contact any member of the Guest Services staff.
At each Senators home game, a lucky fan has the opportunity to go home with up to $20,000. Proudly presented by the Ottawa Citizen, the 50/50 draw is a fund-raising program for the Ottawa Senators Foundation, which is a registered Canadian charity that provides funding and gifts-in-kind to other charities with a focus on disadvantaged youth. The 50/50 tickets are on sale prior to the game until the beginning of the second period. The winning ticket number is announced half-way through the third period and is also posted at Gate 1, near the ticket windows. Winners must be present and are required to collect their prize at Guest Services (Section #201) that night. Prizes left unclaimed are donated to the Ottawa Senators Foundation.
Gift certificates for any Scotiabank Place event, including Senators game tickets, are available at the Scotiabank Place ticket office located at Gate 1 or by telephone at 599-0300. Gift certificates are available in any denomination and can be applied toward ticket purchases only.
Many of the events taking place at Scotiabank Place offer special discounts and/or benefits to groups of 20 or more. Savings on service charges, preferred seating, ticket price discounts and personal service are just some of the bonuses given for organizing a group. For more information, contact Scotiabank Place Group Services at 599-0312 or 599-0315
Guest Services Booth
The Guest Services Booth, along with our first-aid facilities, are located behind Section 201 on the Main Concourse. Seating maps, seating problems, special needs and many other services related to your enjoyment of events are available from our Guest Services staff.
Helium balloons are not to be brought into the facility by guests.
Each time you visit Scotiabank Place, drop by the Guest Services Booth Section 201 Main Concourse and your child will have a brightly coloured wristband securely affixed to his/her wrist. This band will indicate his/her seat location and full name. The Guest Services Representative will also register the child and guardian’s full names and the guardian’s seat location, which is kept in a log at Guest Services. Once a child is lost he/she is to approach the first Guest Services Representative they see and show them the wristband. The guardian, upon realizing he/she has become separated from the child should immediately go to their seats and wait patiently for the child and Guest Services Representative.
Infant Change Areas
Most restrooms include a counter suitable for infant care.
If you become separated from your child, please notify a Scotiabank Place staff member or proceed to the Guest Services Booth located behind Section 201 on the Main Concourse unless participating in the Ident-A-Child Program. (See Ident-A-Child).
Lost & Found
Did you lose something at Scotiabank Place? Articles will be retained at the Guest Services Booth until the end of the event. Following events, please contact Scotiabank Place administration at 599-0100. All items are held for 2 weeks only, after which time they are donated to a local charity.
At each Senators home game, guests can sign up for the official Ottawa Senators Mastercard‚ from MBNA Canada. Each person who signs up for a card receives a free gift of Ottawa Senators merchandise. MBNA booths are located on the Main and club-level concourses. Contact Guest Services on the Main Concourse at section 201 for specific booth locations
Meeting and Banquet Rooms
More than 10,000 square feet of space is available for your meetings, banquets, career fairs, product launches, etc. On-site catering is available, along with on-site audio-visual equipment and services and free parking! Combine your event with a hockey game or concert. For detailed information on these and other possibilities, email our corporate events co-ordinator today at email@example.com.
Souvenirs for most events are available at various locations around the building on game nights. Senators’ souvenirs are also available at Sensations, the Official Ottawa Senators’ retail store located in the main lobby at Gate 1. Sensations is open six days a week and during all events.
Scotiabank Place Offices
Scotiabank Place administration offices are located within Scotiabank Place, on the arena level at Gate 1. Business hours are Monday to Friday from 9:00 a.m. to 5:00 p.m. Phone: 599-0100
Ottawa Senators Offices
The Ottawa Senators Hockey Club administration offices are located within Scotiabank Place, on the arena level at Gate 2. Business hours are Monday to Friday 9:00 a.m. to 5:00 p.m. during the season and 9:00 a.m. to 5:00 p.m. during summer months. Phone: 599-0250
Scotiabank Place enforces a strict no-readmission policy. Any guests exiting the facility, except to authorized smoking areas, will not be allowed readmission.
Scotiabank Place is unable to provide general paging of guests. However, in the case of an emergency during Senators home games, you may call and leave a message on the Bell Mobility Guest Services/Fan Finder 724-SENS (7367) and a Guest Services representative will forward a message to the guest. The guest’s seat, row and section numbers are required.
Drop-off and pick-up for guests requiring Para Transpo service is located at Gate 3 on the south side of Scotiabank Place. Doors for Ottawa Senators games open 90 mins. prior to game time and one hour prior to event start time for all other Scotiabank Place events. Wheelchair escorts are available at these times from Gate 3, and will take guests to their seats and make arrangements for pick-up at the end of the event. Wheelchairs cannot be retained by guests throughout the event. For Para Transpo reservations, please call the Para Transpo reservation hotline at 244-7272.
Bell pay phones are conveniently located throughout the facility. Contact the nearest Guest Services staff member for the Bell pay phone nearest you
All pets, with the exception of service animals, are not permitted in Scotiabank Place. Please notify your ticket seller at the time of purchase if accessible seating is required for the convenience of your service animal.
For the safety of all Scotiabank Place guests, any person found endangering others by throwing or tossing objects within the arena or onto the ice surface will face immediate ejection from the building.
Pucks flying into spectator areas can cause serious injury. Please be alert in spectator areas, including after stoppages in play. If you are injured, please notify a staff member at once. Fans are welcome to keep any puck shot into the stands; however, NHL rules prohibit interference with any game in progress. Any fan interfering with a game will be ejected from the building.
Within Scotiabank Place there are a variety of restaurants. Club Red Restaurant and Lounge (fine dining), Bert’s, Frank Finnigan’s, Local Heroes Hockey Country Lodge. The Ledge Restaurant, which overlooks the arena for Senators hockey games, and the Senate Club are open for Senators hockey games and most Scotiabank Place events.For Senate Club reservations, call (613) 599-CLUB (2582).
For tickets in The Ledge restaurant call Capital Tickets (613) 599.FANS or 877.788.FANS
For Club Red Restaurant and Lounge reservations call 599-CLUB (2582).
For Local Heroes Hockey Country Lodge- group (10 or more people) reservations call 599-CLUB (2582)
Restrooms are conveniently located throughout the building. Please ask any Scotiabank Place staff member for the nearest location.
Scotiabank Place is obligated to enforce a regulation that prohibits guests from bringing cans, bottles, containers and other potentially hazardous items into the arena. Warnings are posted at all arena entrances. Provincial laws also prohibit bringing alcoholic beverages onto the premises. Guests with questions concerning these regulations are advised to contact the Guest Services department at 599-0128 during event times.
To ensure the safety of all Scotiabank Place guests, certain events may require a search as a condition of entry.
Senators Season Tickets
Season-ticket information is available from the Ottawa Senators ticketing department by calling 599-0300 between 9 a.m. and 5 p.m., Monday through Friday. You may also access ticketing information on our website at www.ottawasenators.com
Ticket scalpers are not recognized ticket agents of Scotiabank Place. If you accidentally purchase lost or stolen tickets, you risk being removed from your seats upon the appearance of the legal and legitimate ticket holder. The Scotiabank Place ticket office does not sell tickets to be re-sold and will not sell tickets by mail, telephone or in person to anyone whom they believe may re-sell the tickets. Scotiabank Place strongly urges all guests to purchase tickets through established outlets and not to patronize ticket brokers or scalpers.
Score, the official game-day magazine of the Ottawa Senators, is distributed free of charge to all fans at Senators home games. Packed with interesting articles on the club and its players, Score also features news from the Sens’ community-based programs, game-day line-ups and National Hockey League information.
Scotiabank Place would be happy to assist any guests that require seating assistance. For more information please contact Scotiabank Place at 599-0100.
A silent auction of unique and rare autographed collectible memorabilia is held at every Senators home game. Proceeds are donated to the Ottawa Senators Foundation.
Scotiabank Place is a smoke-free building. Smoking is not permitted in any part of the building except within exterior designated areas. The smoking area is outside at Gate 1.
You can entertain clients, colleagues or friends in your very own private suite. For further information, please contact Scotiabank Place’s Suite Rental department at 599-0137.
Taxi pick-up service is available at Gate 1 of Scotiabank Place. Phones linking you directly to the taxi company are located beside the exit doors at Gate 1.
Acceleration Ottawa – 599-0299
Palladium Sports Medicine & Physiotherapy Centre – 599-0299
YMCA – 599-0280
Bert’s – 599-0282
Frank Finnigan’s – 599-0234
Palladium Insurance – 599-5740
ARAMARK – 599-0230
E-Print It Document Centre – 599-0170
Ticket stubs should be retained throughout the event to allow Guest Services staff to verify the seat location to which the ticket holder is entitled. Guest are not permitted to sit in seats for which they do not hold a valid ticket.
The Ottawa Senators Hockey Club is pleased to provide Sens fans with a unique service, allowing them a forum to announce birthday and anniversary greetings at a Senators' home game. Please note that all Senators' Special Greetings MUST BE SUBMITTED 24 HOURS BEFORE THE GAME that you wish the message to appear.
Water fountains are located on the Club and Main concourses, and the upper-bowl levels.
If you require wheelchair seating, please inform the ticket seller or phone operator at the time of purchase. Scotiabank Place does have a limited stock of wheelchairs that are used for transportation purposes only, i.e. to and from your seat. Wheelchair seating locations are reserved for those who require accessible seating. For inquiries concerning wheelchair seating, please contact Scotiabank Place at (613) 599-0100 for non-Senators events or (613) 599-0300 for Senators hockey games or inquire at the time of the ticket purchase.