Guest Services
To ensure your visit to the Scotiabank Place is a pleasant experience make sure you visit the guest services booth located at Section 201 on the Main Concourse.
Our staff will be happy to assist you with any inquiries. The First Aid facilities are adjacent to the Guest Services booth. Please review the following list of Ottawa Senators and Scotiabank Place policies. Should you require further information, please don’t hesitate to call (613) 599-0100 during normal business hours or during events call (613) 599-0128 or e-mail scotiabankplace@scotiabankplace.com.
FAQs
Scotiabank Place has a Lost & Found phone line – please call 613-599-0114 anytime you think you have lost something in Scotiabank Place.
Unfortunately no. For the comfort and safety of all patrons, laser pointers, air horns and other noisemakers are not permitted in Scotiabank Place.
Yes but there are restrictions. Banners, flags and signs are not permitted in Scotiabank Place for non-Senators events. For Senators games, guests are permitted to bring banners into the arena provided they do not interfere with the game and other fans’ enjoyment of the game. Banners can neither cover any advertising or building signs, nor can they compete with existing building signs and advertising and they must not be attached to the building in any manner. They also cannot carry disparaging or obscene messages. Signs greater than 24" (61cm) x 24" (61cm) in size must be able to roll up or fold. Poles in excess of 36 inches (91cm) used to display banners or flags are not permitted.
Yes. Recording devices such as, audio (such as recorders) or video (such as the use of the video option on digital cameras) are not permitted in Scotiabank Place. However, guests are permitted to bring small still cameras without a camera bag to any Senators game. Still cameras with the option of the use of detachable lenses are not permitted. The camera flash option can only be used during the pre-game warm-up. Cameras cannot have any type of transmitter mechanism for the purpose of using a flash or strobes. The use of the camera during games is allowed only from the patron’s ticketed seat. The use of the camera cannot interfere with other fans’ enjoyment of the game. Scotiabank Place is not responsible for lost or stolen belongings, and patrons are discouraged from leaving their belongings unattended. Valuable items can be checked at the Guest Services Booth located behind Section 201 on the Main Concourse. Still Camera policy will vary by Scotiabank Place event. The Ottawa Senators/Scotiabank Place expressly reserve their rights with respect to any photos obtained by Scotiabank Place guests hereunder.